Thank you for considering Hopkins Dental as your oral health partner – we’re confident of meeting your expectations and strive to exceed them.
You can help us provide the best possible care by printing our New Patient Questionnaire, completing it, and bringing it with you to your first appointment. Please answer all questions with as much detail as possible – this forms an important part of your dental record and also gives us the information we need to provide the right care. Then every 12 months we require a Medical Update Form to be completed and this can also be printed, completed and brought to your appointment or emailed to our email address which is info@hopkinsdental.com.au All information contained in these forms is subject to our Privacy Policy.
We are a private practice and are able to assist people from all walks of life with their dental requirements. Our fees are based on the level and quality of care we provide and the materials and products we use. We do then ask that each appointment is paid for in full at the time of the procedure. We do have HICAPS which will process many of the different types of health funds electronically at our surgery. It is becoming a common practice now for some health funds to insist that the account is processed on the day of treatment, which is in fact how the system is designed to work. If you do not have your health fund card with you on the day of treatment to do this, you will be required to pay the account in full and then claim the rebate yourself. The balance can then be paid either by cash, cheque, EFTPOS, Mastercard or Visa or by direct debit to our bank account. We also welcome all Veterans Affairs patients and children covered under the Child Dental Benefit Scheme.
Our fees for a particular service offered reflect the time involved, degree of difficulty and materials used and hence may vary from time to time. All of our patients are charged the same fee for the same procedure, regardless of whether they have private cover or not. Our fees are kept to a minimum; therefore, we are unable to discount our services for any client group. You will receive a printed quote for your treatment plan that can be taken to your health fund to confirm your rebate.
We understand that circumstances do arise where it is unavoidable to cancel at short notice. However, we do prefer where possible, to have 24 hours’ notice if you are cancelling your appointment, so that we are able to give this appointment to another patient in need of attention.
We do attempt to confirm all appointments via our SMS service or a personal telephone call. However, you are ultimately responsible for your own appointment as it was made by you. If appointments are continually missed, there may be a charge for this, due to the loss of time involved. We do have a cancellation list with patients waiting for an available appointment at short notice. With the appropriate notification, we are then able to assist these patients, who may have emergencies.
We are a private practice and are here to assist you with your dental requirements. Our fees are based on the level and quality of care we provide and the materials and products we use. We do then ask that each appointment is paid for in full at the time of the procedure. We do have HICAPS which will process many of the different types of health funds electronically at our surgery.
We also welcome all Veterans Affairs patients and children covered under the Child Dental Benefit Scheme.
Afterpay allows you to enjoy your smile now and pay for it in four equal fortnightly payments. With Afterpay you can spread out the cost of your treatment with no added interest, and no additional fees.
Sign-up to Afterpay, book an appointment at Hopkins Dental, and tap your digital AfterPay card at reception – it’s as easy as that.
*Terms and conditions apply
