Fees and Cancellations
We are a private practice and are able to assist people from all walks of life with their dental requirements. Our fees are based on the level and quality of care we provide and the materials and products we use. We do then ask that each appointment is paid for in full at the time of the procedure. We do have HICAPS which will process many of the different types of health funds electronically at our surgery. It is becoming a common practice now for some health funds to insist that the account is processed on the day of treatment, which is in fact how the system is designed to work. Health Funds that insist on this are: AHM, CBHS, Medibank Private, NIB and TFH. If you do not have your health fund card with you on the day of treatment to do this, you will be required to pay the account in full and then claim the rebate yourself. The balance can then be paid either by cash, cheque, EFTPOS, Mastercard or Visa or by direct debit to our bank account. We also welcome all Veterans Affairs patients and children covered under the CHILD DENTAL BENEFIT SCHEME.
Our fees for a particular service offered reflect the time involved, degree of difficulty and materials used and hence may vary from time to time. All of our patients are charged the same fee for the same procedure, regardless of whether they have private cover or not. Our fees are kept to a minimum; therefore, we are unable to discount our services for any client group. You will receive a printed quote for your treatment plan that can be taken to your health fund to confirm your rebate.
Cancelled & Failed Appointments
We understand that circumstances do arise where it is unavoidable to cancel at short notice. However, we do prefer where possible, to have 24 hours’ notice if you are cancelling your appointment, so that we are able to give this appointment to another patient in need of attention.
We do attempt to confirm all appointments via our SMS service or a personal telephone call. However, you are ultimately responsible for your own appointment as it was made by you. If appointments are continually missed, there may be a charge for this, due to the loss of time involved. We do have a cancellation list with patients waiting for an available appointment at short notice. With the appropriate notification, we are then able to assist these patients, who may have emergencies.